#Latest version of verizon in home agent how to

Shortly after sending the phones back to Verizon I received paperwork stating that we would receive $650 on one phone but only $235 for the other. I was told not to worry, the system would register that they were being traded in on two separate lines per the conditions in the promotion. I asked the Verizon agent about this and I was told that it would show up in the system as one phone for my wife's line and the second phone would be for mine (ending in 8351). The paperwork I received to send in the iPhone 6 Pluses were both labeled with my wife's phone number (ending in 0715). I traded in two iPhone 6 Pluses for two iPhone 7 Pluses. The promotion stated that when you preordered the iPhone 7 and traded in your current device, Verizon would give you a $650 credit toward the cost of the new phone (per line) that was being traded in. In October 2016, when the iPhone 7s came out, I did a preorder for them in store to ensure we could use Verizon's trade-in promotion.

#Latest version of verizon in home agent how to

I am usually extremely loyal but enough is enough with the run around and poor customer service, and the fact that their representatives cant figure out how to solve my issues. Will be looking to switch to AT&T as I have DirecTv and they are offering unlimited data if you bundle as well as $$$ to buy out your phone and terminate early with Verizon. Called a couple of weeks ago again and they told me they would put a request in for the $650 credit for my other 4 phones since the rep said I was not properly informed.

Never have I had so many problems and I have been a customer for about 15 years. Their customer service has gone down hill. They say they will call you back to follow up and don't do it. I have called repeatedly about this problem and nothing gets done. No where did it prevent me from ordering the new device that said $0/month. No where on the site did it say I couldn't trade in a phone I was making payments on. Well guess what? Only have gotten one $650 credit as Verizon claims the other phones were upgrades. When I purchased 5 new iPhone 7's in September and October of 2016 I purchased the phones with the premise that I would pay $0/month after credits.